Payment&Shipping

<Payment>

All products must be paid in full in advance.

(Orders and delivery will be arranged after payment is confirmed.)

​We accept all credit cards, checks and cash.

<Specifications>

For product improvements, specifications are subject to change and models are subject to revision or elimination without notice. Due to the characteristics of products utilizing natural materials, there may be some differences even with the same product, such as material texture, and color. The colors and material textures of products that appear in catalogues and websites may differ slightly from actual products.

 

<Warranty Period>

One year from the date of delivery to the location specified by the customer.

(Delivery date is stated on separate sheet, the Order Form)

 

<Products Covered by Warrantee>

Products covered by warrantee is furniture purchased directly from us.

(The product described in the separate sheet, the Order Form.)

 

If the furniture / products used following “Precautions for Use” are damaged or malfunctions, we will repair or exchange it free of charge.

<Cancellations>

If you cancel after placing an order, you can make an exchange for a product equivalent to the purchase price (excluding shipping fees), or  20% of the total product price (excluding shipping fees) will be charged as a cancellation fee. However, after products are delivered, and for custom ordered products we cannot accept cancellations whatsoever.

 

<Products Not Covered by Warrantee>

Inappropriate conditions of use, damage, malfunction, etc. resulting from usage contrary to “Precautions for Use” given to customer at time of purchase.

Damage, malfunction etc. due to natural disasters, etc. such as earthquakes and fires.

Damage, malfunction etc. caused by pets.

Product issues due to room environment.

Malfunction due to moving, transporting, dropping, impacting, etc. of product after purchase.

Product is modified or processed.

Floor models for display sold from our company at a special sales price.

Furniture used for business.

Parts that wear out (light bulbs, protective material such as felt etc.)

Time-based deterioration of surface material, coating, and upholstery, etc., and fine scratches from daily use.

Indirect damage.

Products such as miscellaneous goods, panels (artwork), etc.

Methods of handling repairs, exchanges, etc. will be determined by our company.

Depending on the situation, the customer may be required to pay for various expenses such as fares and business travel expenses, etc.

In the case the product is exchanged during the warrantee period, and the manufacturer’s product or fabric is discontinued, there may be a substitute for a similar product specified by our company.

<Delivery Date>

Some of our products are imported from overseas. Due to factors such as the nature of the imported products, transport by sea, customs clearance and inspection, and other circumstances,  product delivery schedule may be slightly delayed. We will contact you in the case the product delivery date is delayed.

 

<Delivery Fees and Delivery Areas>

A separate quote will be made. (Delivery area: Honolulu) * For delivery service to regions besides Honolulu, additional charges will be incurred.

<Order Delivery and Date of Product Delivery>

You can choose the delivery date from Tuesday, Thursday, Saturday, and Sunday. Delivery times can be specified for morning (9:00~12:00), or afternoon (12:00~5:00).

 

In the case you are not there at the designated time on the date of delivery, the waiting time will be limited to 10 minutes, and  another delivery date will be set up. (there will be a re-delivery charge)

 

Please inform us of any changes of delivery date by 2:00pm 5 days before the delivery date. In addition, if you change the delivery date after 2:00pm 5 days before delivery, cancel delivery on the delivery date, or if you are not present, you will be charged a cancellation fee ($75) and a re-delivery fee ($100).

 

Requests for lifting and hanging purchased furniture on the delivery date is fundamentally not possible, so it is necessary to let us know in advance.

Furniture other than the purchased furniture cannot be moved, installed, or disposed of.

<Storage After Purchase>

If 30 days have passed after purchase or after warehouse arrival, there will be a separate charge for storage fee of $150/week for storage. If you do not pay for the storage fee or if you cannot contact us, your order will be cancelled, and the product will be considered abandoned and there will be no refund.

 

<Returns / Exchanges>

When the product is delivered to your home, please check if there are any damages. We will exchange / repair defective products. Please note that it may take 1 month to 6 months to replace or repair the product. However, please note that you cannot return or exchange in the following cases.

  • 7 days or more (including delivery date) have passed since the product was received.

  • In the case of damage due to customer use.

  • Circumstances of the customer. When installation or carrying in is not possible due to difference in image, size, etc.

 

Please note that no returns or exchanges are possible for products that are on sale and floor models displayed in the store.