Shipping & Returns

<Cancellations>

If you cancel after placing an order, you can make an exchange for a product equivalent to the purchase price (excluding shipping fees), or  20% of the total product price (excluding shipping fees) will be charged as a cancellation fee. However, after products are delivered, and for custom ordered products we cannot accept cancellations whatsoever.

 

<Delivery Date>

Some of our products are imported from overseas. Due to factors such as the nature of the imported products, transport by sea, customs clearance and inspection, and other circumstances,  product delivery schedule may be slightly delayed. We will contact you in the case the product delivery date is delayed.

 

<Delivery Fees and Delivery Areas>

$150 for 1~8 items. (Product delivery, unpacking / installation, disposal of packaging material) For delivery of 9 items or more, a separate quote will be made. (Delivery area: Honolulu) * For delivery service to regions besides Honolulu, additional charges will be incurred.

<Order Delivery and Date of Product Delivery>

You can choose the delivery date from Tuesday, Thursday, Saturday, and Sunday. Delivery times can be specified for morning (9:00~12:00), or afternoon (12:00~5:00).

 

In the case you are not there at the designated time on the date of delivery, the waiting time will be limited to 10 minutes, and  another delivery date will be set up. (there will be a re-delivery charge)

 

Please inform us of any changes of delivery date by 2:00pm 5 days before the delivery date. In addition, if you change the delivery date after 2:00pm 5 days before delivery, cancel delivery on the delivery date, or if you are not present, you will be charged a cancellation fee ($75) and a re-delivery fee ($100).

 

Requests for lifting and hanging purchased furniture on the delivery date is fundamentally not possible, so it is necessary to let us know in advance.

Furniture other than the purchased furniture cannot be moved, installed, or disposed of.

<Storage After Purchase>

If 30 days have passed after purchase or after warehouse arrival, there will be a separate charge for storage fee of $150/week for storage. If you do not pay for the storage fee or if you cannot contact us, your order will be cancelled, and the product will be considered abandoned and there will be no refund.

 

<Returns / Exchanges>

When the product is delivered to your home, please check if there are any damages. We will exchange / repair defective products. Please note that it may take 1 month to 6 months to replace or repair the product. However, please note that you cannot return or exchange in the following cases.

  • 7 days or more (including delivery date) have passed since the product was received.

  • In the case of damage due to customer use.

  • Circumstances of the customer. When installation or carrying in is not possible due to difference in image, size, etc.

 

Please note that no returns or exchanges are possible for products that are on sale and floor models displayed in the store.